Privacy Policy

1. Introduction

Clement Straits is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage our Taiwan investment consulting services.

We understand the importance of confidentiality in investment consulting and maintain professional standards for all client data. This policy applies to information collected through our website, correspondence, and professional engagements.

2. Information We Collect

2.1 Personal Data

We collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, business address)
• Company information and business details
• Investment objectives and financial information relevant to our services
• Communication preferences
• Any other information you choose to provide during consultation or engagement

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information:

• Device and browser information
• IP address and location data
• Pages visited and time spent on our website
• Referring website information
• Cookie data (see our Cookie Policy for details)

2.3 Legal Basis for Processing

We process your personal data based on:

• Consent: You have given clear consent for specific purposes
• Contract: Processing is necessary for contract performance
• Legitimate Interest: Processing serves our legitimate business interests
• Legal Obligation: Processing is required by Taiwan law

3. How We Use Your Information

We use collected information for the following purposes:

• Providing Taiwan investment consulting services
• Communicating about your engagement and service delivery
• Responding to inquiries and consultation requests
• Improving our website and service offerings
• Sending relevant information about Taiwan investment opportunities (with consent)
• Complying with legal and regulatory requirements
• Maintaining records for professional standards and quality assurance
• Analytics and website performance monitoring

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share information with trusted third-party service providers who assist in our operations, including:

• Legal advisors and accountants supporting our service delivery
• Technology providers for website hosting and email services
• Professional consultants assisting with specific aspects of investment passages

These parties are bound by confidentiality agreements and may only use your information as necessary to provide their services.

4.2 Legal Requirements

We may disclose your information when required by Taiwan law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure server infrastructure with regular security audits
• Access controls limiting data access to authorized personnel only
• Regular security training for all staff members
• Incident response procedures for data breach scenarios
• Regular backups and disaster recovery planning

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Specifically:

• Client engagement data: Retained for 7 years following engagement completion
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: Aggregated data retained indefinitely, individual data for 24 months
• Legal compliance records: As required by Taiwan regulations

7. Your Privacy Rights

Under Taiwan's Personal Data Protection Act and applicable regulations, you have the following rights:

7.1 Right to Access

You may request access to the personal data we hold about you.

7.2 Right to Rectification

You may request correction of inaccurate or incomplete personal data.

7.3 Right to Erasure

You may request deletion of your personal data under certain circumstances, subject to legal retention requirements.

7.4 Right to Data Portability

You may request a copy of your personal data in a structured, commonly used format.

7.5 Right to Object

You may object to processing of your personal data for direct marketing purposes.

7.6 Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your website experience. For detailed information about our cookie usage, types of cookies we use, and how to manage your preferences, please review our Cookie Policy.

9. International Data Transfers

Our services are based in Taiwan. If you are accessing our services from outside Taiwan, please note that your information may be transferred to, stored, and processed in Taiwan. We ensure appropriate safeguards are in place for any international data transfers.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes (where applicable)

Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

14. Supervisory Authority

If you believe we have not addressed your concerns appropriately, you have the right to lodge a complaint with the Taiwan National Development Council or other relevant supervisory authority.